ExtraCare Plus™ Terms and Conditions

Membership and enrollment

Limited to participating locations and states. Certain ExtraCare Plus benefits are not available in Alaska, Hawaii and Puerto Rico. Minors must have parent/guardian permission to enroll. Membership is personal, nontransferable and nonsalable and is limited to one account per individual. To enroll and use benefits, you must be an ExtraCare^® member and provide a valid email and payment card for recurring payments. CVS.com^® account and digital profile must be linked to your ExtraCare account. CVS may refuse enrollment at our discretion.

You must provide and maintain accurate and current information. Check the CVS Privacy Policy regarding the use of your personal information. We may share your personal information with our CVS Pharmacy^® team to provide benefits, including Rx delivery.

For members receiving ExtraCare Plus membership through a health plan, prescription plan or employer (your sponsor): We may share your information with your sponsor to verify eligibility. No recurring payments or payment data is required to receive or maintain membership under sponsored plans. Membership will be terminated if you are no longer eligible according to your sponsor or if we cannot verify your eligibility with your sponsor. If you are an existing CVS ExtraCare Plus annual member electing to cancel and enroll in membership provided by your sponsor, you will receive a pro-rated refund for the remaining months of your existing membership. To receive this refund, you must use the same ExtraCare account during online registration. For existing monthly CVS ExtraCare Plus membership, your sponsor membership will begin at end of the current benefit month.

Membership fees and renewal

Membership fees plus applicable taxes are charged upon enrollment and renewal and are subject to change. Notice of changes of fees will be provided by email. Changes apply to new and existing members unless membership is canceled. If payment method on file is declined, membership will be placed on hold and benefits suspended. If details of your payment method change, the issuer may provide us with updated details that we may use to charge your membership fees to help prevent interruption in benefits. Upon successful charge to your new payment method, membership will be reactivated and a new membership period will be based on the date of successful charge. Membership will be terminated at the end of term if we are unable to charge your payment method. Discounted trial membership applies at the start of membership sign-up, and the full price will be charged unless you cancel membership no later than three days prior to expiration of discounted trial period. Limit one discounted trial per account.

Membership benefits

Benefits valid only on CVS.com and in participating CVS locations. To enable certain benefits, you must have an active CVS.com account and complete your digital profile. Some benefits may require purchase thresholds, have quantity or shipping limitations or require members to meet specified criteria for use.  For more information, go to our FAQs.

• 24/7 Pharmacist Helpline

The Pharmacist Helpline is not available in all locations.

• 20% off CVS Health^® brand products

  
  Excludes sale and promo items, alcohol, co-pays, ephedrine/pseudoephedrine products, gift cards, pre-paid cards, prescriptions, promo and sale items, and items reimbursed by any health plan. Not combinable with other offers. 20% discount is not valid on other CVS brands such as CVS Pharmacy, Beauty 360^®, CVS, Gold Emblem® or Gold Emblem abound^®.  CVS reserves the right to apply the 20% discount to qualifying items in any order within the transaction. 20% discount cannot be combined with other offers, including employee discounts.
  
  

• FREE same-day delivery

  
  Available in as little as three hours for qualifying retail orders with an eligible address. Orders must be a minimum of $10 to qualify, after the application of any coupons, rewards or discounts, and before tax. Orders must be placed four hours prior to the store’s closing time or by 8 PM for 24 hour stores. If you order outside of these hours, we will deliver the following day. Only available at select CVS locations within 15 miles of delivery address and within covered ZIP code. For details, check our Store Locator or call store. Some orders may not be eligible for same-day delivery due to delivery address, holidays, weather or other delivery constraints. Customers are not required to be present for deliveries. The delivery window is only an estimate and may be subject to delays. Delivery is not available in all locations, including Puerto Rico and Hawaii. CVS reserves the right to limit the quantity of items ordered for same-day delivery.
  
  

• FREE shipping

  
  FREE shipping on select items sold at CVS.com. Orders must be a minimum of $10 to qualify, after the application of any coupons, rewards, or discounts. Shipping benefits depend on inventory, order cutoff times and delivery destinations. Free shipping is not available in Alaska, Hawaii or Puerto Rico. Shipping methods subject to change. Eligible items vary. Items needing refrigeration excluded. Photo and optical center items excluded. Orders with items containing hazardous materials will be delivered in 3 to 7 business days. Handling fees, surcharges and/or taxes may apply.
  
  

• FREE Rx delivery

  
  Get details about Rx delivery here.
  
  

Rx delivery activation

FREE delivery for qualifying prescription orders requires activation by linking a pharmacy profile and ExtraCare number to the ExtraCare Plus member’s CVS.com account. Check our pharmacy page or ExtraCare Plus member page. Profile and insurance must be verified with your local CVS Pharmacy.  Free same-day Rx delivery and 1 to 2 day Rx delivery are not available in Alaska, Hawaii or Puerto Rico.

Qualifying orders for Rx delivery

Delivery is not available for certain prescriptions, insurance and prescription benefit plans. Call your local CVS Pharmacy for additional eligibility details.

Rx delivery timing

Order cutoff times may vary by delivery option and pharmacy location. Not all delivery options are available to every address or from all pharmacy locations. Delivery may be subject to delays. Delivery timing is measured in business days.

FREE 1 to 2 business day Rx delivery

Available for qualifying prescription orders. 1 to 2 business day delivery only available on orders placed Monday through Thursday. Courier will deliver package to customer’s mailbox, doorstep or other safe place. If none is available, the package will be held at local post office for up to 15 days. After 15 days, the package will be returned to the pharmacy and additional fees may apply for new delivery.

FREE same-day Rx delivery

Available for qualifying prescription orders. Orders placed before 4 PM or four hours before close (whichever is earlier) Monday through Friday, or before 2 PM or four hours before close Saturday or Sunday, will be delivered within three hours. Only available at select CVS locations within 15 miles of delivery address and within covered ZIP codes. Check our Store Locator or call pharmacy for details.

Bonus reward

As a thank you and in addition to ExtraCare Plus benefits, members receive a monthly $10 bonus reward loaded to their ExtraCare account, which is required to receive the reward. Allow 48 to 72 hours for reward to load. Reward expires on stated expiration date and is valid on only a single transaction. Minimum $10 purchase (excluding tax or other fees) at CVS.com or any purchase amount at participating CVS locations. Any reward remainder is irredeemable. We reserve the right to process bonus rewards and coupons in any order. Not transferable. Not valid for purchase or renewal of membership, alcohol, bottle deposits, bus passes, copays, ephedrine/pseudoephedrine products, gift cards, hunting or fishing licenses, lottery tickets, magazines, milk (where required by law), money orders, newspapers, postage stamps, prepaid cards, prescriptions, any imposed governmental fees and items reimbursed by a government health plan. Bonus rewards are promotional, do not constitute property, have no cash value, are not redeemable for cash except as otherwise required by law and are not redeemable to purchase gift certificates or gift cards. No portion of ExtraCare Plus fees constitutes consideration for bonus rewards. Bonus rewards are issued by and are the sole obligation of CVS Pharmacy, Inc.

Modifications, notices and e-mail communications

We may notify you of updates to these terms for ExtraCare Plus, at our discretion, except as required by law, by email, regular mail, posting on CVS.com, posting in participating CVS Pharmacy locations or through any other reasonable means, including posting updated terms to CVS.com. Except as required by law, CVS will give ExtraCare Plus notices by email or other method selected by CVS. Continued participation in ExtraCare Plus following updates to these terms constitutes notice and acceptance of updates. By providing your email address, you agree to allow CVS to send you emails about your account, as well as promotional emails about ExtraCare Plus and other CVS offerings. If you no longer wish to receive future promotional emails from us, you can call 1-800-SHOP CVS 1-800-746-7287 (TTY:711) mail us at Customer Relations, One CVS Drive, Woonsocket, RI 02895 or follow the link to unsubscribe at the bottom of our emails.

Termination

CVS may suspend or terminate any ExtraCare Plus account for any reason at our discretion. Membership fees will not be refunded if CVS believes a member has abused privileges or violated terms of ExtraCare Plus. CVS may terminate ExtraCare Plus, or any benefit thereunder, at any time, for any reason, by providing notice in accordance with these terms. Upon termination, CVS may elect to maintain benefits until expiration of membership terms or refund a pro rata portion of membership fees.

Participation is at member’s sole risk

ExtraCare Plus and its benefits are provided on a strictly “as is” and “as available” basis.

CVS makes no warranty (express or implied, including any implied warranties of merchantability, fitness for a particular purpose or arising from course of performance) with regard to ExtraCare Plus or its benefits, including no warranty as to results from use of ExtraCare Plus. CVS, its affiliates and partners (“CVS parties”) are not liable for any damages (direct, indirect or otherwise) under any theory of liability arising from use or operation of ExtraCare Plus, or with unavailability of any ExtraCare Plus benefits, even if advised of the possibility of such damages. Liability of the CVS parties, in the aggregate, shall not exceed fees paid by the member for that member’s current membership.

No advice or information from or through CVS or any of its employees or associates shall create any warranty. Some jurisdictions may not allow exclusion of certain damages and implied warranties, so some of these exclusions may not apply to you.

Dispute resolution

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND CVS (OR ITS SUPPLIERS OR VENDORS), WHETHER THE DISPUTE IS BASED IN CONTRACT, TORT, STATUE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED IN FINAL, BINDING, INDIVIDUAL ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN COURT BY A JUDGE OR JURY. YOU AND CVS AGREE THAT CVS AND YOU EACH WAIVE THE RIGHT TO TRIAL BY A JURY AND THAT THE FEDERAL ARBITRATION ACT (“FAA”) AND FEDERAL ARBITRAION LAW, NOT STATE LAW, GOVERN THE ENFORCEABILITY OF THIS DISPUTE RESOLUTION PROVISION. YOU AND CVS ALSO AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIUAL BASIS; CLASS ACTIONS, CONSOLIDATED ACTIONS, AND MASS ACTIONS, WHETHER IN COURT OR ARBITRATION, ARE NOT PERMITTED, AND YOU AND CVS AGREE TO GIVE UP THE ABILITY TO BRING OR PARTICIPATE IN A CLASS, CONSOLIDATED OR MASS ACTION.

For any and all disputes or claims you or CVS have, the party pursuing the dispute or claim must first give the other party an opportunity to resolve the dispute or claim by sending an individual, written description of the claim that describes in detail the individual damages that the party claims to have suffered (the “Demand for Arbitration”). You must send your demand for arbitration to the CVS registered agent at this address:

CVS Pharmacy, Inc

c/o CT Corporation System

450 Veterans Memorial Parkway, Suite 7A

East Providence, RI 02914

You and CVS each agree to negotiate your claim in good faith. Each party agrees that it may not commence any arbitration or court proceeding unless you and CVS are unable to resolve the claim within 60 days after receipt of the demand for arbitration and the parties have made a good faith effort to resolve their claims directly during that time. If you or CVS are unable to resolve the claim within 60 days despite those good faith efforts, then either you or CVS may start an arbitration or small claims court proceeding. You and CVS agree that any dispute as to whether these conditions precedent have been satisfied will be decided in court and not by the arbitrator. Either you or CVS may elect to have an arbitration proceeding initiated by the other party adjudicated in small claims court by giving written notice of that election to the other party. 

Arbitration shall be conducted by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures, including its Minimum Standards for Procedural Fairness for Consumer and Employment/Workplace Arbitrations, and its Supplemental Rules for Mass Arbitration Filings (the “NAM Rules”). The NAM Rules and instructions for how to initiate an arbitration are available here. If NAM fails or declines to conduct the arbitration for any reason, you and we will mutually select a different arbitration administrator. If we cannot agree, a court will appoint a different arbitration administrator but will not decide arbitrability or any other aspect of the parties’ dispute (except as outlined above or if either party files a small claims court matter). In the case of in person proceedings, the proceedings should be conducted at a location that is reasonably convenient to you with due consideration of the ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination should be made by the arbitrator. Payment of arbitration fees will be governed by NAM’s schedule of “Fees for Disputes When One of the Parties Is a Consumer.” Notwithstanding the foregoing, if the arbitrator decides that any claim asserted in the arbitration demand is frivolous, the arbitrator may award the defending party any attorney’s fees and any filing, administration and arbitrator fees incurred.  The arbitrator may award any individual relief a court of law could, including temporary, interim or permanent injunctive relief on an individual basis.

If a court or arbitrator finds in any action between you and us that any part of this Dispute Resolution provision is unenforceable with respect to any claim, then the arbitration agreement and class action waiver will not apply to that claim, but they will still apply to any and all other claims that you or CVS many assert in that or any other action. If any provision of this Dispute Resolution provision is found unenforceable, the other parts of it shall continue to apply. These Terms, all transactions related to CVS and all related matters are governed by the Federal Arbitration Act, applicable federal law and/or the laws of New York, without regard to any conflict of laws rules.

Indemnification

You hereby agree to indemnify, defend and hold the CVS parties harmless from any liability, loss, claim and expenses (including reasonable attorneys’ fees) related to or arising out of your violation of these terms.

Contact us

Call 1-800-SHOP CVS 1-800-746-7287 (TTY:711) for assistance, including to cancel membership. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834 or by phone at 1-916-445-1254 (TTY:711).