MinuteClinic Virtual Care™

Virtual Care allows you to communicate with a provider in a video meeting on your computer, phone or tablet. It's also called telehealth, telemedicine or video visits.

Tell us about your symptoms, mental health or medical concerns during your virtual visit. We can recommend a path forward. Our providers can write prescriptions and give you care options in a treatment plan.

Virtual Care should not be used while driving.

Virtual Care cannot be used for all medical issues, such as the following:

• When you can only be assessed by a provider in person or in a medical emergency
• When you suspect a broken bone or have been wounded and might need stitches or surgery
• When a sensitive area (e.g., genitals) needs to be examined

Get emergency medical care by calling 911. If you are thinking about harming yourself or attempting suicide, seek help right away. Call 911 or 988 for the Suicide & Crisis Lifeline.

If you need an in-person service, come see us at a MinuteClinic (available in select states).

Schedule an in-person visit

If you need a translator during your visit, we’ll be happy to give you one. When you get on your call, just ask your provider. We offer translation services for 200+ languages.

MinuteClinic Virtual Care™ and services are HIPAA compliant. We follow strict patient and provider confidentiality agreements to keep your personal information safe. All connections are secure. Your visit is never recorded: neither audio nor video. Review our terms of use and privacy policy for more information.

MyChart is a secure patient portal that gives you access to portions of your medical records. When you use Virtual Care, you will receive an email with information for how to access your records using your health dashboard with additional ability to see clinical information in MyChart.

We accept some insurance plans — including some Medicaid and Medicare plans.

You can also pay with credit, debit, flexible spending account (FSA) or health savings account (HSA) cards.

If you have questions about insurance coverage, please contact your insurance provider.

Neither insurance nor a health care plan is required. You can pay out of pocket by using a credit, debit, flexible spending account (FSA) or health savings account (HSA) cards.

Yes. If we prescribe medicine, we'll send it to the pharmacy of your choice. Please note that we cannot prescribe certain medications, such as controlled substances, narcotics, pain medications or sample medications.

It's important to understand the rights that you're entitled to as a patient. That's why we've made them readily available for you.

Notice of Patient Rights

Notice of Patient Rights Arizona

Notice of Patient Rights New Hampshire

Yes. You'll be speaking with our board-certified nurse practitioners (NP) and physician associates (PA) or with a licensed therapist.

To ensure your visit goes as smoothly as possible:

• Find a private space with good lighting.
• If in a car, ensure your vehicle is in park. Virtual care should not be used while driving.
• Make sure your device is connected to a strong and stable internet connection.
• Have your health information ready, including your government-issued identification card, insurance card*, and a list of any allergies or medications you are taking.

You can schedule to visit with a licensed therapist from any of these states:*

• Arizona
• California
• Connecticut
• District of Columbia
• Florida
• Georgia
• Illinois
• Kansas
• Maryland
• Michigan
• Minnesota
• Missouri
• Nevada
• New Jersey
• New York
• North Carolina
• Ohio
• Pennsylvania
• Rhode Island
• South Carolina
• Texas
• Virginia
• Washington

Mental health hours

Seven days a week from 8:00 AM to 7:30 PM.*

After signing up, you will be able to select the time that works best for you based on provider availability. This can often be within minutes.

To see a MinuteClinic licensed therapist, you’ll schedule a visit within therapy office hours.

Thank you so much for telling us when you cannot make it. You can cancel from the email or text we send to confirm your visit.

• Our Virtual Care medical visits are currently available for adults and children 18 months and older.
• If the medical visit is for a minor, both the minor and a parent or guardian must be present during the visit.
• For mental health visits, patients must be 18 years or older.
• Age restrictions may apply for certain services and specific states.

If you are disconnected, the provider will attempt to connect with you again. If we cannot reconnect, schedule another visit when you can. You are not charged for a visit until we give you a treatment plan.